Cliff keen dream team classic1/5/2023 ![]() What's the one film you think everyone should see? I work closely with Coralie, my co-founder, and Stu our lead programmer, who often knock my initial designs into shape with their more practical minds. I think the most challenging thing about my job now is that it's much quicker to come up with new product ideas than it is to deliver them, so I have to manage my own eagerness to add new things to the platform. I find it so satisfying to go from an idea for a new tool or a way to improve an existing part of the platform, to designing something that I think people will find intuitive and useful. My main responsibility now is product design. When we first started Unifrog, Coralie and I did pretty much every task there was going, and there were some that I was terrible at (I'm thinking especially of the quarterly VAT return) my job has got a lot better since we've hired wonderful people who are good at the things I'm bad at. What part of your job do you find most challenging? I actually love work, so I always spring out of bed! I'm also addicted to coffee, so the thought of making my first cup is another big motivation. What gets you out of bed in the morning to go to work? Also, I get to speak to a lot of teachers on a daily basis and find out how Unifrog is benefiting them, which makes me feel good! Although the majority of day-to-day tasks are similar, the project work is very diverse. I love that my role can be really varied at times. What do you like the most about your role? ![]() Not to stress! I’d tell my schoolgirl self not to worry about the small stuff as it won’t actually matter that much in five years’ time - ignore the drama and hit the books instead. What advice would you give to your schoolgirl self? I also answer the phones and help the rest of the team out whenever I can. On a typical day I’ll come into the office, respond to emails, and make sure any other project work is progressing smoothly. What does an average day as a customer success lead look like? If you could be any superhero, who would you be?Īny superhero who can fly and get to places really quickly! I’d love to visit sunny destinations whenever I feel like it. I’m the first point of contact at Unifrog for the majority of schools so, if they have problem or want something updated or changed, they come to me and I help get it sorted. We saw some great views of the city and I won’t forget that journey easily! Greg and I recently went to a conference in Bangkok and on our way to the venue we were fortunate enough to be able to take a Hello Kitty tuk tuk through the streets. What’s your favourite memory of being on the road for Unifrog? I’d say there are three main things: firstly, I love building great relationships with counselors and teachers at schools around the world secondly, it’s great to provide students with access to a fabulous tool that I would have found immensely helpful myself when I was a student finally, I love working with a brilliant team of people and doing my bit to help the company grow! One of them was Dent Blanche, or ‘White Tooth’, which is just over 4,000m high - it’d be great to climb that next summer. I love snorkelling, snowboarding, fishing and climbing - any 'outdoor' sport really! Last summer I went to the Alps and climbed the Zinalrothorn, from where you get to see lots of other peaks in the Alps. On top of this, I'm the Area Manager for Switzerland, so am personally responsible for growing our number of partner schools there, and maintaining great relationships with the schools we work with there already! ![]() I also devise our strategy for how we can grow the international arm of the business, and how we can best look after our current network of partner schools to make sure they use our platform effectively. ![]()
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